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iDtec support contracts are offered to all customers, as an effective way of insuring your investment. There are several levels available, ranging from premium all inclusive, to more basic agreements.
What is included:
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Software Support
- Priority response
- Toll free calls
- Unlimited helpdesk
- Free remote diagnostics
- Software upgrades
- Discounted onsite support
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Hardware Support
- Priority response
- Onsite service
- Firmware and hardware upgrades
- 4 hour response
- Replacement unit service
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